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GCX-GCD資格専門知識、GCX-GCD試験番号

GenesysのGCX-GCD認定試験に受かることを悩んでいたら、JPNTestを選びましょう。JPNTestのGenesysのGCX-GCD試験トレーニング資料は間違いなく最高のトレーニング資料ですから、それを選ぶことはあなたにとって最高の選択です。IT専門家になりたいですか。そうだったら、JPNTestを利用したください。

この知識が支配的な世界では、知識と実用的な作業能力の組み合わせが非常に重要視されています。JPNTest実際の能力を向上させたい場合は、GCX-GCD認定試験に参加できます。 GCX-GCD認定に合格すると、実践能力と知識の両方を高めることができます。また、GCX-GCDの最新の質問を購入すると、GCX-GCD試験にスムーズに合格します。

>> GCX-GCD資格専門知識 <<

試験GCX-GCD資格専門知識 & 有難いGCX-GCD試験番号 | 大人気GCX-GCD実際試験

GCX-GCDトレーニングガイドGenesysでは、PDFバージョン、PCバージョン、APPオンラインバージョンを含む3つのバージョンを強化しています。 GCX-GCDテストガイドは非常に効率的で、回答と質問の形式は同じです。バージョンが異なると、独自の機能と使用方法が強化され、クライアントは最も便利な方法を選択できます。たとえば、GCX-GCDガイドトレントのPDF形式は印刷可能で、ダウンロードへの即時アクセスを促進します。いつでも学習でき、1年の任意の日にGCX-GCD試験問題を自由に更新できます。

Genesys GCX-GCD 認定試験の出題範囲：

トピック
出題範囲

トピック 1

Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.

トピック 2

Understand Authentication and Resources: This section of the exam measures the skills of a Developer and covers how authentication works in Genesys Cloud CX. It explains resource management, OAuth processes, and permissions needed to securely interact with APIs and services. Students learn the basics of secure access control.

トピック 3

Describe the options to download recordings: This section of the exam measures the skills of a System Administrator and discusses the different ways available to access and download call recordings in Genesys Cloud CX. It includes understanding where recordings are stored and how to retrieve them for compliance and quality purposes.

トピック 4

Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.

トピック 5

Understand the Genesys Cloud CX Platform: This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. It introduces the platform’s general structure, its major capabilities, and key concepts like organizations, regions, and data models. Students will learn about the general environment where Genesys Cloud CX operates and how different services are organized.

トピック 6

Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.

トピック 7

Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.

Genesys Cloud CX: Developer Certification 認定 GCX-GCD 試験問題 (Q49-Q54):

質問 # 49
Arrange the following five stages of migrating from a BYOC Cloud or Genesys Cloud CX Voice to a hybrid media organization in the correct order?
1. Placing your edges into the Genesys Cloud CX hybrid media edge group.
2. Pairing your new BYOC premises edges to Genesys Cloud CX.
3. Configuring edge interfaces to use site interconnects.
4. Enabling and configuring site links
5. Making your organization hybrid media capable

A. 2,1,3,4,5
B. 1,3,2,5,4
C. 4,1,2,5,3
D. 5,2,1,3,4

正解：D

解説：
1. Making your organization hybrid media capable: Begin by enabling hybrid media capabilities in your organization to support both cloud and premises-based media processing.
2. Pairing your new BYOC Premises Edges to Genesys Cloud CX: Next, pair your BYOC Premises Edges with Genesys Cloud CX to establish communication between the premises hardware and the cloud platform.
3. Placing your Edges into the Genesys Cloud CX hybrid media edge group: After pairing, move your Edges into the Genesys Cloud Hybrid Media Group to manage them within the hybrid environment.
4. Configuring Edge interfaces to use site interconnects: Then, configure the network interfaces on your Edges to utilize site interconnects, facilitating communication between different sites.
5. Enabling and configuring site links: Finally, enable and configure site links to establish connections between your premises and cloud sites, completing the hybrid media setup.
Reference: https://help.mypurecloud.com/articles/convert-byoc-cloud-genesys-cloud-voice-to-hybrid-media/

質問 # 50
Which of the following best defines Mandatory, Time-boxed, No early exit After Call Work (ACW)?

A. The agent is automatically placed into an ACW status, and the system will automatically set the status to Available when the After Call Timeout is reached. The agent cannot set the status to Available if the ACW is completed early.
B. Once the ACW status starts for the agent, the system will automatically set the status to Available again when the After Call Timeout is reached. The agent can set the status to Available if the ACW is completed early.
C. The ACW status for the agent and will remain in that status until a Wrap-Up code is selected and the ACW is manually completed.
D. The agent may or may not complete ACW. The system will set the status to Available after the interaction is completed. The agent is responsible for setting the availability appropriately if performing ACW.

正解：A

解説：
In Mandatory, Time-boxed, No early exit ACW, agents are forced into ACW status after an interaction and must remain in that status until the timeout completes. They cannot exit early, ensuring consistent post-call handling within the defined time window.

質問 # 51
The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose two.)

A. The maximum capacity that an agent may handle simultaneously for each supported media type.
B. Media types that can interrupt current interactions that an agent is handling.
C. The after call work time for each media type.
D. Time that an agent may spend on each media type.

正解：A、B

解説：
The Utilization feature in Genesys Cloud CX allows administrators to configure the maximum number of concurrent interactions an agent can handle for each media type (e.g., voice, chat, email). This ensures that agents are not overloaded and can manage their tasks effectively.
Administrators can also define which media types are allowed to interrupt agents who are currently handling other interactions. For example, you can configure settings so that an incoming voice call can interrupt an agent handling a chat session, ensuring that high-priority interactions are addressed promptly.
Reference:https://help.mypurecloud.com/articles/configure-utilization-at-the-org-level/

質問 # 52
Which ACD routing method routes an interaction to the next available agent?

A. BullseyeACD
B. Disregard Skills. Next Agent
C. Standard ACD
D. Preferred Agent

正解：C

解説：
The StandardACD routing method in Genesys Cloud CX routes interactions to the nextavailableagent based on queue configuration, without modifying routing logic or preferences like skills or agent affinity. It ensures straightforward, availability-based distribution.

質問 # 53
Which of the following statements are true? (Choose two.)

A. A "query' endpoint is intended for users who need the most up-to-date data, and they need a response right now.
B. A "jobs' endpoint is intended for users who need the most up-to-date data, and they need a response right now.
D A jobs' endpoint is best suited for bulk export of data
C. A "query endpoint is best suited for bulk export of data.

正解：A

解説：
A query endpoint provides real-time access to the most up-to-date data and returns the requested information immediately. This is ideal for scenarios where the user requires immediate responses.
A jobs endpoint, on the other hand, is designed for scenarios where bulk export of data is required. It processes requests asynchronously and provides a response when the export is complete, making it suitable for larger data sets that don't require an immediate response.

質問 # 54
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IT業種が新しい業種で、経済発展を促進するチェーンですから、極めて重要な存在ということを我々は良く知っています。IT認証はIT業種での競争な手段の一つです。認証に受かったらあなたは各方面でよく向上させます。でも、受かることが難しいですから、トレーニングツールを利用するのを勧めます。トレーニング資料を選びたいのなら、JPNTestのGenesysのGCX-GCD試験トレーニング資料は最高の選択です。この資料の成功率が１００パーセントに達して、あなたが試験に合格することを保証します。

GCX-GCD試験番号: https://www.jpntest.com/shiken/GCX-GCD-mondaishu